Visionary leader who is able to achieve exceptional results in a multitude of fields through the integration of innovative technologies and interpersonal relationships including positive team building, coaching, and professional development.
Solid leader with an entrepreneurial spirit who is currently developing a dynamic social community site that will be used to browse, interact, network and promote yourself, organization, thoughts and ideas to the world.
Goal is to one day become a philanthropist with a focus on mentoring, education, and entrepreneurship.
Won In-List Award as the #1 ranked manager within the company for two consecutive years. Rank as a Top 10 supervisor for 3 consecutive years.
Trained and developed customer service reps as well and mentored other managers on relationship building, goal setting, recognition, and call handling.
Developed innovative tools used by the entire center to track sales and drive efficiency helping the site to become one of the top rated sites nationally.
Lead multiple groups of front line representatives to being ranked the #1 team nationally out of over 500 teams for a company that has won J.D Powers award for customer service nearly every quarter for 3 years.
Facilitated meetings with peer supervisors around building high performing and highly motivated teams.
Through adaptability, coaching, and team motivation lead team through transition from customer service to sales while still maintaining top 5 performance month over month including being recognized as the top sales team nationally multiple times.